Our Fees

FEES

Current Fees and Charges: Patients eligible for funded consultation fees are NZ citizens and permanent residents as well as people on a valid NZ entry permit covering two years (excluding visitors and student permits).

The Government heavily subsidises medical care charges for basic consultations for those eligible patients enrolled with the practice. Note that all other types of consultations and other services attract a fee that reflects the unsubsidised cost of the doctor or nurse time and any materials used where applicable.

Enrolled & Casual Patients – 15 Minute Consultations  – Effective 31 July 2017

Age

Enrolled*

Not Enrolled

Consultation Fee

Consultation Fee

         0-5

$ 0

$30

        6-12

$0

$55

     13-17

$37

$55

     18-24

$44

$65

     25-64

$45

$75

         65+

$44

$75

*Enrolment means registered with the Practice under the enrolment terms as set out by MOH /EAST HEALTH TRUST PHO

Fees may vary from the above due to the complexity, extended consultation time, documentation and medical technologies used and can be provided on request.

Please note that the PHO registration processes, to establish eligibility for subsidised fees, may take up to three months from the time patients enrol with the Medical Practice.

NOTE THAT IF AN APPOINTMENT HAS NOT BEEN CANCELLED WITHIN 4 HOURS PRIOR TO THE APPOINTMENT, A CONSULTATION CHARGE WILL BE INVOICED.

Terms of Trade We request all our patients to make payment at the time of consultation. Where payment is not made at the time professional services were provided, a $10 administration fee will apply to all accounts still outstanding at the end of the current month in which professional services were provided.

Payments can be made online. Our account details are follows:

Name:      Botany Town Centre Medical Practice Account : BNZ 02-0214-0073176-000

NB Please use your name or Chart Number as a reference so we can identify your payment

Overdue Accounts & Outstanding Debt
Overdue accounts will be passed onto the collection agency Baycorp. This will result in an additional administrative fee of $30 and the account holder of the account will be liable for any costs incurred by the Collection Agency on outstanding debt. Collection Agency costs will be charged at their service rate plus GST.

Complaints:

Please contact the PRACTICE MANAGER immediately should you have a complaint. Botany Town Centre Medical Practice will acknowledge promptly any complaint received, investigate impartially the grievance and inform the complainant of the findings and action taken. Where appropriate the complainant will be informed of the Health and Disability Commissioner and the complaints procedure will be displayed publicly.

• Complaints Policy Document: See Here • Complaints Form:  Download Here